Terms and Conditions (updated 1st June 2024):

Please read our terms and conditions before continuing with your booking.

Bookings and Payment:
Once you have chosen your cottage and checked availability, bookings can be made online, by telephone or email. Ballymultimber Cottages accepts most credit and debit card payments through our online booking system. Our booking system assures you of security and confidentiality. A deposit of 50% is required to confirm the booking with the balance due 14 days before arrival. Should a booking be made less than 14 days from arrival date then full payment is required. The lead person must be at least 21 years of age at time of booking.

Cancellation policy:

Please contact us immediately should you be compelled to cancel your reservation and confirm this in writing. Only upon receipt of your written instructions will the cancellation take effect. Cancellations made by guests more than 4 weeks prior to the check-in date will be fully refunded.  Should cancellation occur less than 28 days prior to the date on which the holiday begins, Ballymultimber Cottages will seek to re-let for all or part of the booking period and if successful, monies may be refunded, less the deposit.

Please note the following cancellation terms and penalties:

- 25% of deposit for cancellations more than 20 days before arrival.

- 50% of deposit for cancellations 15 to 20 days before arrival

- 75% of deposit for cancellations 7 to 14 days before arrival

- 100% of deposit for cancellations less than 7 days before arrival or non-arrival

Ballymultimber Cottages does not operate any scheme of cancellation or travel insurance and recommend you obtain your own insurance cover for the holiday.

Cancellation by Ballymultimber Cottages:

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival and departure:

The normal arrival time is 3.30pm and departure is before 10am. If the property is being used immediately before or after your stay, we do ask for your assistance in adhering to these times. If however, the cottage is vacant prior to or immediately after departure, we may be able to facilitate earlier arrival or later departure times upon prior arrangement.

Guests will use the accommodation for private holiday purposes only.

All prices include electricity and oil heating. Meters for both are read on arrival and again on departure. Misuse of either will be charged separately.

All prices include cleaning upon departure, assuming that the cottages are left in a reasonable order.

The guest will be responsible for the repair or replacement of any breakages, loss or damage and shall leave the property in a clean, neat and tidy condition.

Ballymultimber Cottages accept no responsibility for any loss, damage or injury to the person (s) or property ( including vehicles or contents) whilst within the confines of Ballymultimber Cottages or whilst any member of the party is engaged in any activity or illness arises.

No smoking/vaping in any of the cottages.

Privacy:

You acknowledge and agree to be bound by the terms of our privacy policy. Ballymultimber Cottages is committed to protecting the privacy of anyone using our website and the confidentiality of any information that you provide us with. We do not supply our “subscription information” to third parties but do use it to advise our guests of promotions, discounts or events which we feel may be of interest to them, unless expressly instructed otherwise in writing. We do not store credit card details nor do we share customer details with any third parties. Information supplied to us may be stored on a computer system for our convenience.

Terms and conditions - Dogs:

Please specify at the time of booking if you intend to bring your dog(s).

An extra charge is applicable of £20 per animal per stay, with up to a maximum of two pets allowed in the Garden and the Barn and only one small dog in Cissy's (it's a small cottage 😊 )

Registered guide and hearing dogs belonging to those with visual and hearing impairments stay without charge. Where a guest has an assistance dog, it is appreciated that we are made aware before arrival.

Canine Code of Conduct:

In our experience, it’s rare to find great quality holiday cottages that accept dogs, but we believe the two needn’t be mutually exclusive! For your pet’s safety and the consideration of other guests, we do ask that dogs and their owners follow a few simple rules while they are staying:

• Dogs must always be properly controlled and supervised. Although the cottages have enclosed gardens, they may not be completely escape-proof for dogs.
• Dogs must not be left unattended in the holiday cottages.
• Dogs are absolutely not permitted in bedrooms. If they must go on the sofa, then please bring covers. This is in order to keep the houses in the highest condition for all our guests.
• Guests are asked to clean up after dogs inside and outside the property, or extra cleaning costs may be charged.
• Please make sure that flea treatment is up to date before arrival.
  

Prohibited Breeds:

In the interest of guest safety – especially children – and the welfare of other guests’ dogs, the following breeds of dogs are not allowed at Ballymultimber Cottages. We regret any inconvenience this may cause.

• Breeds classified under the Dangerous Dogs Act: Pit Bull Terriers, Japanese Tosa, Dogo Argentino, Fila Braziliero.
• Other prohibited breeds: Rottweilers, Staffordshire Bull Terriers, Chow Chows, Alaskan Malamutes, Bull Mastiffs, English Bull Terriers, Japanese Akitas.